Shipping & Returns
Shipping Policy
We currently ship to addresses within the United States.
Processing time: Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Delivery time: Most orders arrive within 6-15 business days after processing. Delivery times may vary depending on product availability, your location and carrier delays.
Shipping cost: Free standard shipping on orders over $49. Orders under $49 ship for a flat $4.99.
Tracking: You'll receive a tracking number by email as soon as your order ships. Some items may arrive in separate packages.
If your order hasn't arrived within 20 business days, contact us at contact@cartnexor.com and we'll make it right.
Return & Exchange Policy
We want you to love your order. If you're not satisfied, you can request a return within 30 days of delivery.
Eligibility: Items must be unused, in original condition and in original packaging.
How to start a return: Email contact@cartnexor.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first.
Damaged or defective items: If your item arrives damaged or doesn't work, email us within 7 days of delivery with a photo or video. We'll send a free replacement or a full refund.
Refunds: Once your return is received and inspected, refunds are issued to your original payment method within 5-10 business days.
Return shipping: Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect.